Support

Help Desk

Please log your query here.  You will receive a customer service reference number, that will allow you to trace the progress of your query.

Live Help Contact Numbers: (8am to 4pm)

Call one of our helpdesk numbers below to get your Session Number for the remote support

Pretoria : 012 547 7873 Cape Town : 021 979 4808

 Make use of our remote support (8am to 4pm)

or Log a support call (24 hours - 7 days a week) 

or email your support query to support@devotech.co.za

Knowledgebase

Devotech's knowledgebase is a repository of articles made available by Devotech Africa

It contains information on many problems encountered by users of AutoCAD Civil 3D.

Knowledgebase Section

Keep your software updated

In a continuing effort to offer high quality products, Autodesk has released product updates, which fixes or addresses a variety of issues discovered by customers and by Autodesk's internal testing team.

Before applying this update, make sure that you export any customizations made to the user profile (such as, customizations made to the support file search paths, print file customizations, printer support file paths, redirections, custom template settings, and so on) to a secure place, then imported and re-applied after the update has been successfully installed.